Planning Fees

Your planning fee covers the time, research, and expertise required to design your custom adventure. Because this work begins immediately after payment, planning fees are non-refundable once planning has started, regardless of whether you ultimately travel.

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Bookings & Vendor Refunds

If your plans change after bookings have been made:

• We will always attempt to recover any refundable costs from hotels, activities, and other vendors.

• Vendor refunds are subject to their individual policies and cannot be guaranteed.

• Any refunded vendor amounts will be returned to you, minus applicable processing fees.

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If You Can No Longer Travel

We understand that illness, injury, emergencies, or unexpected life events can happen.

While planning fees remain non-refundable, we will:

• advocate for you with vendors

• explore rescheduling options when possible

• help minimize losses wherever we can

For this reason, we strongly recommend purchasing third-party travel insurance to protect your overall trip investment.

 

Missed Communication

If we do not receive a response to planning communications for 14 consecutive days, your trip may be marked as complete. A final follow-up will be sent before closing your plan.

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Change Requests

Major changes to your trip after planning has begun (such as a new destination, date range, or adventure type) may be treated as a new booking or incur an additional $100 fee, depending on the status of the work already completed.

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Pre-Built Digital Trip Plans & Merchandise
All sales are final on pre-built itineraries and merchandise.

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Refund Processing

Any approved refunds are subject to a 5% processing fee and will be issued to the original payment method within 7–10 business days.